Frequently Asked Questions
Everything you need to know about your VTOMAN power solutions.
What is the typical shipping time for VTOMAN products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-7 business days depending on your location.
What is your return policy for portable power stations?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do VTOMAN products come with a warranty?
Yes, all VTOMAN power stations and solar panels come with a standard 24-month warranty that covers any manufacturing defects or hardware malfunctions.
Can I use the power station while it is charging?
Yes, our units support pass-through charging, allowing you to power your devices while the station itself is being recharged via AC, DC, or solar input.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.
How do I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.